The purpose of this learning programme is to assist Line Managers,
Finance and Supply Chain Management Practitioners within WCG: Health to enhance
their verbal communication skills and to increase their verbal communication
potential. After completion of
this learning programme learners should be able to: 1. Apply the communication process and stages of communication 2. Explain the purpose and importance of verbal communication 3. Explain the types of communication and the context of communication 4. Describe the various barriers of communication 5. Explain how to address communication barriers 6. Demonstrate assertive communication skills and techniques 7. Demonstrate an improved ability to reason
